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Our priority is to ensure everyone is happy with their order. To help us achieve this, please read the following conditions prior to purchase.
Change of mind or Incorrect order
Goodwax Records offers no refund on sale items in case of change-of-mind or in case of having provided an incorrect shipping address. Please carefully review cart items during checkout to prevent any incorrect orders being placed.
If you have placed an order for an incorrect item or requested delivery to an incorrect address, please contact us immediately (see: Contact Page) so that we may amend or cancel the order prior to dispatch (if applicable).
In case of new or used electronics we offer a full refund in case of broken or malfunctioning goods within 14 days of receiving them. This is conditional upon customers taking fair and reasonable steps to troubleshoot faults and/or returning items to Goodwax Records.
We encourage that customers check our Record Gradings page before placing any orders for new or used vinyl records, as our grading system uses acronyms that may be misunderstood otherwise. We do not offer refunds when item conditions have been accurate but misinterpreted.
All of our products are carefully graded for condition prior to listing. If you believe the condition of an item has been misrepresented, please contact us (see: Contact Page) so that we may discuss options. Please note that proof of condition may be required.
Loss or damage in transit
All items are covered for loss/damage in transit with AusPost (or relevant courier). Please note that the timing of these refunds are reliant on the response we receive from the courier. Damaged items may need to be presented to your local post office branch for such refunds to be honored.